We aim to provide high quality seeds and Pictorial Meadows™ turf products to our customers. All our seeds are selected and laboratory tested by us to ensure high germination, quality and purity. Accordingly we warrant that our goods will meet both our specification and those of the EU Seeds Regulations currently in force.
All information given about our products is to the best of our knowledge and is for general guidance only. Equally all dimensions and capacities are approximate.
These conditions of sale apply to all orders and constitute your acceptance thereof. Dispatch of the products by us constitutes acceptance of the order by us and the commencement of our contract to supply. Your contract for supply is with Pictorial Meadows Ltd. Your statutory rights are not affected by any of these terms. For specific terms and conditions applicable to our Pictorial Meadows™ turf products see the separate section which refers to these.
Our Commitment
Pictorial Meadows™ is committed to supplying high quality products to our customers, and unless sold as a retail product to our trade customers, is for personal use and not for resale. In accordance with the established custom of the trade.
We aim to give you a clear idea of the nature of the seed mixes and products that we sell. However, sometimes, due to exceptional circumstances, we may have to substitute particular species within the seed mixtures and there may inevitably be some variations in size, shape and colour between different mixtures from season to season. Illustrations, descriptions, photographs and other information pertaining to a specific product is approximate and for guidance only.
Product Images and Descriptions
Our product images are given as a visual guide only as the mixtures we sell are composed of many different species, which can behave very differently according to environmental conditions at the time. We aim to give customers the best representation of each mixture through images taken at different times and different locations, together with a brief description of the mix with regard to its main characteristics. We cannot guarantee that any of our mixes will ever behave exactly as the images on the website, or in the catalogue, as they are a natural product, and as such we cannot specify with absolute certainty how the mix will behave for you.
Use of our product images is strictly forbidden without prior written agreement with Pictorial Meadows™.
We never disclose the full recipes for our mixes as we retain this as intellectual property, but instead we give some indicator species that will be in the mix to give a flavour of what can be expected.
Customer Service
In the event of any query or claim for goods lost or damaged in transit, please quote the account number or your full address and email info@pictorialmeadows.co.uk as soon as possible.
Complaints
All complaints should be directed to our Customer Experience team at info@pictorialmeadows.co.uk and we will acknowledge any complaint within 5 working days and will advise you on our intended course of action. Normally this will involve us seeing the original seed packaging, a timeline and description of the sowing process and good images of the ground and conditions prevailing.
Cancellation of Order
We hope that you are delighted with your order from us – however we understand that you may wish to return an item/order if you change your mind or if you find an item is not as you expect. Orders for perishable and personalised goods may be cancelled up to the point of delivery – but not once delivery has been made therefore we can only accept claims for refunds at our discretion. Any returns must be returned in the sealed packets they were despatched in and will be subject to a handling charge. We must be notified within 7 days of receipt.
We cannot accept returns of any bespoke seed mixes or non-catalogue items.
These terms and conditions do not affect your statutory rights as a consumer.
Prices and Delivery
Prices reflect the latest prices for all products. However, we reserve the right to change prices at any time. All prices include VAT, if applicable.
If, in error, a product(s) has been priced inaccurately, either at unit level or through the activation of a promotion, we will not be liable to supply that item(s) to you at the inaccurate price. In such circumstances, we will notify you of the correct price and ask you to confirm or decline your order for the item(s) in question.
P&P
All P&P charges are currently included in the prices shown on the order forms with the exception of Pictorial Meadows turf products which are calculated separately for each order.
Should there be any reason to alter these arrangements then this detail will be published in the web shop.
We will deliver the goods to the address you specify for delivery on your order. Please make sure this address is accurate, and you are careful to select the appropriate address for shipping and billing. We cannot accept any liability for loss or damage to the goods once they have been delivered in accordance with your delivery instructions.
Orders for seed are dispatched promptly by post or parcel carrier, but please allow 7-10 days for delivery. If items are temporarily out of stock and we are expecting fresh supplies we will keep you informed should you wish to wait for a later delivery date.
Export Orders
At present we are unable to dispatch ship orders outside of the UK, but hope to be able to offer this service again in the near future.
Payment
Payment will be taken at the time the order is placed. We work with a reputable third party payment gateway, Sage Pay who use digital signatures and strong encryption to ensure that all sensitive information is protected throughout every transaction. If you wish to pay by cheque you will need to post your order to us. Please note that your account will be debited/cheque cashed on receipt of your order by us. If your card issuer or bank refuses to authorize payment to us, we will contact you for further instructions. We will not be liable for any resulting delay or non-delivery. Refunds are only payable to the purchaser of the goods.
Special Offer Codes and Gift Vouchers
All offers are limited to one per household and may only be used once per order. Any money-off vouchers or discounts are non-transferable and may not be redeemed for cash and are calculated excluding postage and packing. We reserve the right to cancel or invalidate all coupons, vouchers and offers where it is believed that such benefits may have been gained by inappropriate means.
All Pictorial Meadows™ gift vouchers must be redeemed on the Pictorial Meadows™ website towards the purchase of eligible products listed in our catalogue and sold by Pictorial Meadows™.
Pictorial Meadows™ is not responsible for any voucher that is lost, stolen, destroyed or used without permission. All online vouchers are non-refundable purchases.
PICTORIAL MEADOWS TURF TERMS AND CONDITIONS
Quality Product
Pictorial Meadows™ Turf is grown to exacting production standards and we will make every effort to ensure that your turf reaches you in the best possible condition. Pictorial Meadows™ Turf is a natural, living product which means that its condition will change dynamically throughout the season and its growth will be affected by local environmental conditions. Through our production and quality processes we aim to produce a very consistent turf that reflects the premium status of the rest of Pictorial Meadows™ products – however as this is a living product you may find slight variations in batches due to environmental influences. Please take time to read our terms and conditions before you make your purchase.
Description and Appearance
Pictorial Meadows™ Turf is grown from perennial seed mixes which are enhanced variants to those that we sell as seed mixes through our catalogue and shop. The varieties included in the mixes vary from season to season depending on availability. Lists of species and corresponding images can be found in the Pictorial Meadows™ Turf catalogue and on our website, but these are subject to amendments based on available seed. All published images show a snapshot in time and may not be an accurate reflection of the turf appearance in different situations. All Pictorial Meadows™ mixes are designed mixes and we always aim to maintain the individual character of each mix when species substitutions are made.
As a natural, living product, Pictorial Meadows™ Turf will be constantly evolving and transforming over its lifecycle. The mature appearance of the turf product can also vary in different site conditions. Although sown with all the species which are listed in the product literature these may not all be apparent on delivery – some may germinate once the product is in the ground and possibly over time.
The turf will be delivered in a non-flowering state as it will have undergone a cut prior to lifting from the field.
The turves are delivered flat on a pallet and each turve measures 1.2m x 0.6m.
Price and Payment
All turf m² prices quoted are subject to alteration without notice up to the point at which a deposit/order is taken. Delivery prices are valid for 30 days from the written quote. Once a deposit payment for the turf is taken, the price of the turf product will be fixed. Delivery prices may be subject to change after the 30-day timescale stated.
VAT at the current rate will be applied to all orders.
A non-refundable deposit (amounting to 50% of the quoted turf value – not including delivery) is taken at the point of ordering to reserve your product in our production fields.
Example
Turf product value £100.00+VAT
Delivery £70.00+VAT
50% turf deposit required £50.00+VAT
The balance of the payment (remaining 50% turf value plus the full delivery cost) is to be made no later than five working days prior to the delivery date.
Once an order is placed and a deposit payment made, the turf must be delivered within 12 months of the order date. Delivery of the turf may be possible on written agreement with Green Estate after this 12-month period but would incur a surcharge for additional production charges incurred for holding the product in our fields for a protracted period.
Cancellation
Once an order is taken it may be cancelled in writing at any point up to 5 working days prior to the delivery date but at the forfeiture of the deposit already paid.
If an order is cancelled within 5 working days of a booked delivery date the whole order value becomes non-refundable.
Deliveries
All Pictorial Meadows™ Turf deliveries will be made by a third-party haulage or courier service and are subject to their individual terms and conditions. We will endeavour to coordinate the delivery date to suit the customers’ requirements but cannot guarantee a specific delivery slot on the given day. For our business customers we therefore normally recommend that the turf delivery is booked for the day before it is required to be laid on a project to prevent any unforeseen delays on the site.
Delivery dates can be rescheduled up to 48 hours prior to the allocated day. If a delivery date is changed within 48 hours of the allocated day a surcharge will be applicable for relaying and subsequent storage of the turf in the field. This will be confirmed in writing to the customer at the time.
All deliveries are at the customers risk and if there are unexpected delays to the delivery then the company will be under no liability for loss or damage or deterioration of the turf from whatever cause arising.
On delivery customers will be asked to sign a delivery note issued by the driver – by signing this document you are accepting the delivery of goods. Pictorial Meadows™ will have no further liability for the turf or any damages connected with their use unless the customer informs Pictorial Meadows™ of any alleged defect within 48 hours of delivery. Any such complaint would need to be in writing and accompanied by photographic evidence.
Conditions of Sale
Pictorial Meadows™ Turf is a perishable product which must be properly laid on prepared ground ideally within 24 hours of delivery. The quality of the turf will deteriorate if left on the pallets for a prolonged period. The turf will require thorough watering within 6 hours of delivery and kept moist after laying. In extreme weather conditions these parameters are subject to change.
Full instructions for laying and caring for Pictorial Meadows™ Turf products are given in the ‘How to Guide’ for Pictorial Meadows™ Turf – to be found on the website at https://www.pictorialmeadows.co.uk/success-with-pictorial-turf/
It is essential that this is read and fully understood before the delivery date. If there are any questions regarding installation and aftercare, then they should be directed to the dedicated Customer Sales team at info@pictorialmeadows.co.uk or by phone on 0114 267 7635.
Any advice and information given by Pictorial Meadows™ relating to the characteristics and suitability of the turf for a particular application is for guidance only and accordingly no warrant on this regard is given – whether expressed or implied. Customers should satisfy themselves that and turf ordered is suitable for its intended use. Arrangements to view the product before purchase can be made by contacting the Customer Sales team on the number given above.
Pictorial Meadows™ reserves the right to amend the seed mixes used in the turf production at any time and without notice. A change which does not materially affect the suitability of the turf for its specified use shall not constitute grounds for any claim by the customer.
